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UniFocus Launches Global Online Training Initiative

Self-Paced Learning Environment Utilizes
Interactive Real-Life Scenarios


DALLAS— MARCH 11, 2010—UniFocus, a global pioneer in the hospitality industry for performance, workforce management and feedback analysis solutions, announced the worldwide availability of its Training Management System (TMS) which includes full-service online training delivery, certification and management—all from one portal; and dashboards enable designated supervisors to view, sort or search multiple reports for staff members. UniFocus’ TMS may also be customized to deliver content in multiple languages for international users.

The UniFocus self-paced TMS was designed to attain a higher rate of knowledge retention by utilizing interactive, real-life scenarios that engage learners. Online courses are available 24/7 to accommodate busy schedules and can be taken in multiple sittings at any location with Internet access. As a dynamic online training system, it’s not only more resilient than traditional classroom settings, but enables you to cut costs for travel and lodging, along with reduced man hours, support materials and less tedious paperwork.

“We are pleased to announce that our TMS offers an expanded curriculum and a completely new interactive learning experience that’s always available at your convenience,” said Mark Heymann, President and CEO of UniFocus. “Moreover, your employees can be certified online for proficiency to ensure that you extract the most benefit from UniFocus’ advanced technologies for feedback analytics and labor management.

“And it cannot be emphasized enough that putting superior technology into the hands of operators is only half the equation for success,” added Heymann. “To maximize your investment, it’s critical to facilitate knowledge transfer by simulating everyday situations in a self-paced learning environment, so that your associates can work smarter to unleash the full potential of these systems for quantifiable performance gains.”

UniFocus’ online training system enables management to track all employee training activities so that they can know when a training module has been completed and view scores displayed on the dashboard; they can also be assured that users have the competence to utilize the software when certified online or alternatively notified whenever there is a need for remediation. Associates may likewise view course and report-related information about themselves and update their personal system information. 

Online training modules for UniFocus products are designed to simulate the special software features that relate to various underlying scenarios. Each course is modularized to focus on specific topic areas for ease of completion, and self-paced so that there is an opportunity for review. Administrators can view and edit additional course information and download specific reports. Managers may print out Certificates of Completion to provide associates with a personal sense of accomplishment and help boost morale. 

UniFocus offers online training courses for Watson, R.M.™ Labor Management System, Watson, R.M.™ Time & Attendance and GUESTScope.™ In addition, multi-language capabilities may be added upon request.

UniFocus’ Training Management System (TMS) provides these features:

  • Real-life scenarios and simulations for using the software tools
  • Modularized topic-focused components for easier completion
  • Self-paced, providing an opportunity to review before advancing
  • 24/7 availability for convenience, and highly interactive
  • Tracking and verification of all student training activities and scores
  • Online certification ensures users are proficient in using the software
  • View, sort and search multiple reports for all employees and print Certificates of Completion
  • Customizable to support multiple languages
For further information, please email UniFocus at marketing@unifocus.com

About UniFocus
Based in Dallas, UniFocus serves hospitality, casino and resort operations in the U.S. and overseas. UniFocus offers full-service operational analysis, management and staff training, financial and labor management applications, as well as staff, meeting planner and guest satisfaction measurement programs, along with a unique mystery evaluation system that can link service standard attainment to guest and employee perceptions. The resulting database allows UniFocus to uniquely correlate and benchmark each client’s performance to their particular competitive markets. Enhanced reporting capabilities allow hospitality executives to have a “total picture” overview of their operations, set strategic actions and gain asset value.

UniFocus is a member of the American Resort Development Association (ARDA), a member of the Association of Collegiate Conference and Events Directors-International (ACCED-I), a Microsoft® Certified Partner, an affinity partner of the International Association of Conference Centers, and an allied member of the American Hotel & Lodging Association. For more information, visit www.unifocus.com or call 972-512-5100.

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Contact: 

Michael Adkisson 
 Director of Public Relations 
UniFocus, LP 
Tel: (972) 512-5187 
madkisson@unifocus.com

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