 Miami —March 9, 2010— Which technology most impacted the hospitality industry in 2009? According to leading industry technologists, it was REX (Room Expeditor) from MTech. The leading developer of Software as a Service (SaaS) products aimed at improving service and efficiency for the hospitality industry was presented with "The Most Innovative Hospitality Technology Award" by Hotel Technology Next Generation (HTNG) during its North American Members' Meeting on March 3.  REX
is the first hospitality application to revolutionize the housekeeping
room assignment process and effectively change how room attendants
work.
Operating on the Apple iPhone/iPod Touch platform, REX helps
housekeeping
departments turn rooms faster and provide room customization. Room
attendants
no longer receive a board with rooms to clean, but rather, using an
iPod Touch,
they are presented with their next room only (in their native language)
-- the
most important room to clean based on hotel defined criteria like room
rush,
VIP status, room type, etc. Proven in union environments and integrated
to the
property-management and energy-management systems, REX saves a great
deal of
otherwise wasted effort and labor expense, and gets guests into rooms
faster.“This award validates that MTech leads the charge with REX as yet another cost-saving innovation for the hotel industry," said Luis Segredo, MTech Founder and President. "This is just one of many cost-conscious solutions that MTech provides or has in development. The company has been recognized by Microsoft repeatedly in the past for its work on Espresso! and HotSOS, but this is different and more important in a special way. The HTNG award represents recognition directly from the people who use the technology and benefit from the value, and this is our ultimate audience. We are very thankful for their recognition."  "REX is not just a new product, but instead a
new product segment," Segredo said. "Past attempts to wirelessly enable
room attendants have applied technology to the paper workflow. REX
changes the paradigm of cleaning rooms by dramatically changing the
workflow and the intelligence made available by significant system
integration."REX works in tandem with MTech’s Hotel Service Optimization System (HotSOS), making it very easy for room attendants to report faults in the room using icons. REX also can be used with MTech’s Internet-based Quality Inspection Console (QIC) to bolster the inspection of guestrooms.
Tags: MTech, REX Room Expeditor, Hotel Room Turns, HotSOS, QIC, Quality Inspection Console, CRM, Rapid Guest Response, SaaS, Software as a Service, Housekeeping, Housekeeping Room Assignments, Room Attendants, Mobile Device Technology, iPhone, iPod Touch, HTNG, Hotel Technology Next Generation, Hospitality Technology, Hotels, Hotel Technology Award
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company is on track to double its client base to more than 1,200 hotels this year with the introduction of HotSOS (pronounced “hot sauce”) — comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. The company’s Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech’s solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and ongoing world-class service and support are provided from the company’s headquarters in Miami. For more information on the company, please visit www.m-tech.com.
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