 Ft
Lauderdale – November 21, 2008: One upside from a softening economy
is that when it comes to expenses and costs, everything is on the table.
Take for example the practice of hiring outside trainers for classroom
style training sessions.
“Bringing in a trainer to spend a day or a half day training reservation
agents once or twice a year is expensive and ineffective when you consider
the alternatives.” says Don Bundock, CEO of Quality Track International.
Consider the downsides of such classroom style training:
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It is very expensive.
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It is very time intensive creating staff scheduling obstacles.
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Offers no real meaningful or consistent follow up or ongoing reinforcement
of the lessons.
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It does nothing to bring new-hires up to speed.
One alternative is computer-based learning, but that too has shortcomings:
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It is impersonal. Computers can provide information, but they are not very
good at listening to determine if the lesson has sunk in.
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Role playing with a computer isn’t that helpful unless your customers are
computers.
Bundock says “Quality Track is pleased to introduce The FoQus Coaching
Program which provides unlimited, individual, one-on-one personalized telephone
coaching for reservation agents.”
It works like this:
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Items that individual agents have challenges with are tracked by mystery
shopping.
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A live, one-on-one coaching session is scheduled for agents based on their
needs.
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Personal coaching sessions, lasting an average of 15 minutes are conducted
with the agent
Flat-rate pricing: $199 per year per agent for unlimited,
personal one-on-one telephone coaching. Coaching sessions are conducted
as often as needed based on the mystery shop performance by the individual
agents. FoQus Coaching is fully transferable to accommodate agent turnover
or new hiring.
To view a brief multimedia presentation on the features and benefits
of FoQus Coaching please visit www.QualityTrack.com/FoQusCoaching
About Quality Track International, Inc.: Quality Track
International, established in 1998, is a leading worldwide provider of
performance enhancement services to the hospitality industry. In addition
to the FoQus Coaching, they provide a full range of mystery shopping services
plus PCI Compliant Call Center Monitoring
For more information contact: Mr. Donald Bundock, CEO, Quality
Track International, Inc., at (416) 693-5426 or by e-mail at Don.Bundock@QualityTrack.com |