Markham, ON � February 5, 2008 - NORTHWIND-Maestro
PMS, provider of Maestro
Enterprise Property Management hotel software and reservation
software for hospitality, is the top supplier of solutions to boutique
hotels and independent resorts. 2008 marks the 30-year anniversary
for NORTHWIND which continues to lead the industry in committing resources
to system enhancements and ongoing development that leverages the latest
technologies and keeps the company and its clients on the cutting edge.
Independent operators demand customized systems
that enable them to offer guests superior service and unique activities.
NORTHWIND�s 20 fully-integrated Maestro modules meet the specialized requirements
of independent properties with functionality not provided by generic �big
box� systems. Maestro�s comprehensive suite of solutions and services
delivers:
-
Flexible, customizable systems that adapt to unique
property operations
-
Personalized support for operators that do not have
a corporate staff behind them
-
Extensive experience with independent properties
and full service resorts
-
An awareness of what high-touch properties need to
provide superior guest service
-
Maximized online revenue opportunities and increased
operational efficiency with the newest Web Connection suite
-
Diamond Plus Service including 24/7 North American-based
support and free online training webinars
>
NORTHWIND-Maestro
has worked closely with thousands of independent operators to develop functionality
that enables properties to provide unsurpassed guest-centric service while
being easy to learn and use to increase efficiency and staff productivity.
�Our property has used Maestro for more than 20 years and was one of the
first full service resorts to install it,� said Dianne Hounsome, general
manager of Bayview Wildwood Resort in Ontario, Canada. �Our team
worked with NORTHWIND to help develop Maestro�s specialized functionality
that addresses the needs of independent resorts like ours. Maestro
is a company with integrity and its systems are perfect for boutique operators.�
�Epworth by The Sea is a unique property and Maestro
develops the customized reports we need to operate more efficiently,� explained
Ann Willis, director of reservations. �NORTHWIND�s trainers understand
that distinctive independent properties like ours need personalized service
and they have done an excellent job of supporting our operation for nearly
20 years.�
Chris Shroff, owner of Seaside Properties, a multi-property
ownership resort complex in Myrtle Beach, SC has managed his property group
with Maestro for more than 15 years. �I continue to work closely with Maestro�s
development team on system upgrade projects to advise them on the type
of modules that boutique operators need to provide the widest range of
guest services and more efficient automation. Addressing the needs
of our unique hospitality segment is something NORTHWIND does very well.� |
Warren Dehan
President U.S. Operations for
NORTHWIND-Maestro PMS
|
.
�A company that has been in business for 30 years
can be successful only if it consistently provides the outstanding service
and innovative solutions its clients need to prosper,� said Warren Dehan,
president of North American operations for NORTHWIND-Maestro PMS.
�We have a solid background of experience and are continuing to expand
our understanding of how to do a good job for operators. NORTHWIND
has the skill, technical depth, track record and customer focus to support
our clients� success and enable them to generate more revenue, operate
more productively and provide better guest service. This is why we
are in business.�
Maestro Property Management Suite
The Maestro Suite is comprised of more than 20
integrated modules on a single-image database for centralized, real-time
full property automation, providing a 360 degree guest view at every point
of contact. Solutions include Front Office (PMS), Accounts Receivable,
Analytics and Business Intelligence Tools, Sales and Catering, Multi-Property
Management, Condo Owner Management with Web Functionality, Timeshare Owner
Management with Web Functionality, Spa and Activities, Club Membership,
Yield Management, Golf Course, CRM, Central Reservation Office, Corporate
Enterprise Management, GDS Two-Way XML Connectivity or Integration, ResEze
Web Booking Engine, Work Orders, Fine Dining and Retail POS, Table Reservations
with Web Booking, Concierge and Guest Experience Measurement. The Maestro
PMS is database independent (ODBC Compliant) and may be deployed via Windows,
UNIX, Linux, Terminal Services, hosted and Web platforms.
About NORTHWIND � Maestro PMS
NORTHWIND
is recognized in the hospitality industry for its �standard setting� Diamond
Plus Services and state-of-the-art Maestro technology. The company is respected
for being a long term partner that understands how to help you boost productivity
and strengthen management control for your hotel, resort, conference center
or multi-property group by providing flexible solutions that increase productivity
and maximize ROI. With a network of dealers and offices worldwide, NORTHWIND
is a leading supplier of software for all types of hospitality operations
including hotels, resorts, timeshares, condominiums, retreats, state parks
and clubs. Maestro applications are engineered for operators who need to
manage their enterprise in a real-time environment for the utmost operational
control and profitability. NORTHWIND is empowering over 8000 users worldwide
by delivering the industry�s most scaleable, flexible and advanced property
management solution suite with over 20 robust Maestro modules. |