This is the inn�s fourth win for guest relations in the past five years. It was Glorietta Bay Inn�s first entry and win in the community service category. �Together, the awards demonstrate the inn�s continued commitment to serving guests and the community,� said Camille Gustafson, director of marketing and sales. In the awards presentation, the American Hotel and Lodging Association noted Glorietta Bay Inn�s donations of to nonprofit organizations as well as the networking events the hotel hosted for local organizations. The AH&LA highlighted the inn�s 42 percent of business that comes from returning guests

General manager Kim Akers and front desk manager Carl Holmes

�The magic of our award-winning inn is our people. Each guest associate demonstrates an elevated sense of service and passion for the word �Yes.� We challenge ourselves to provide genuine hospitality paired with creative, unexpected details, catering to the individual -- something that an inn our size can provide,� said Kim Akers, general manager.

�Our return guests appreciate our loyal and long-standing staff, who warmly greet them visit after visit.  Their comments assist us in our ongoing communications, with motivation and recognition as key elements.  We are so grateful for our extended family both internal and external,� added Akers.

The awards were presented on Thursday, April 28, 2005, at the Mandalay Bay Hotel in Las Vegas. General manager Kim Akers and front desk manager Carl Holmes accepted the awards on behalf of the inn. 

Overlooking Coronado�s scenic Glorietta Bay, Glorietta Bay Inn, combines old-world charm with contemporary comfort. Built in 1908 as the home of "Sugar Baron" John D. Spreckels, the hotel's sun warmed lobby, sitting porches and music room, complete with a baby grand player piano, welcome guests to a bygone era of innkeeping. For more information, visit www.gloriettabayinn.com.

Camille Gustafson
Director of Marketing & Sales
Glorietta Bay Inn
Direct Line:  (619) 365-0242
Web Site:  www.gloriettabayinn.com