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July 2004
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September 2004
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September 2004
August 2004
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September 2004 - Top Read Articles
  1. Dining Patron Refuses to Leave Mandatory Tip Due to Poor Food, Service; Restaurateur Calls the Cops and Patron Charged with Theft of Service
  2. Marriott Mountain Shadows Resort Shuts Down; Owner Host Marriott Decides Not to Renovate the Hotel
  3. Federal Per Diem Rates FY2005 - Effective October 1, 2004
  4. ADA Lawsuit Alert: Beware the Internet “Surf-by”-  A new twist on the ADA “drive-by” lawsuit
  5. Developing an Email Marketing Strategy in Hospitality / Jason Price and Max Starkov
  6. Hotel Success Hinges on Relationship Between Owner, Asset Manager, GM / Rick Swig
  7. Everyone Should Know What the Sales Department Does / Hotel Common Sense
  8. Defining Customer Service: the Customer’s Perception is Our Reality / William F. Orilio
  9. Hervey Feldman, "Father of Embassy Suites," Dead at 67
  10. Hyatt International Appoints Six to General Manager Posts
  11. PricewaterhouseCoopers Forecasts RevPAR to Increase by 6.3% in 2004, the Largest Increase in 20 Years
  12. By Mutual Agreement Richard North Stepping Down as Chief Executive InterContinental Hotels Group
  13. Most Hospitality "Help Wanted" Classified Ads Suck / Barry Williams
  14. Bringing Out the Best in People; Principles to Apply to the Team You Lead - the Front Desk,  the Housekeeping, Servers, the Kitchen
  15. Specific Complaints Detailed in Class Action Lawsuit Filed Against CNL Hospitality Properties, Inc.
  16. Steven J. Heyer Named Starwood Chief Executive Officer; Former President and COO of The Coca-Cola Company to Succeed Barry Sternlicht
  17. Heavy Footsteps, Doors Slamming, Cool Drafts; Unexplained Occurrences at Historic Hotels of America Member Hotels
  18. Florida's Hurricane Problems Could Put Big Dent in Future Convention Business
  19. InterContinental Hotels Putting 76 Properties Up for Sale to Raise UKpound 1.3 billion
  20. Is Your Hotel’s Rate Shopping Report an “Overpriced Tree Killer”?
  21. Global Update: Who’s Where and Doing What / September 2004
  22. Cendant Acquring Online Travel Company Orbitz for $1.25 billion in Cash
  23. From Newspapers to In-Room Beverages, Hilton Garden Inn "Ask the Traveler" Survey Reveals What Business Travelers Really Want
  24. Benchmark Hospitality's Top Dining Trends for the Future, as Observed by its Properties
  25. Hotel Franchise Agreements: Opportunities And Pitfalls / Robert Braun
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August 2004 - Top Read Articles

  1. J. Willard Marriott Jr, the 72-year-old Chairman of Marriott Hotels International, Talks about Starwood's Beds, Why It Is Expensive to Use Hotel Room Telephones
  2. How Do You Hotel? Survey Reveals What Influences Consumers' Buying Decisions for Hotel Accommodations
  3. Florida Attorney General Suing Two Hotels for Alleged Price Gouging During Charley; Most Hotels Very Charitable to Evacuees
  4. InterContinental Hotels Group Certifies Travelocity, Discontinues Relationship with Expedia and Hotels.com
  5. 10 Essential Clauses Hotels Need to Request or Avoid in Vendor/Supplier Agreements
  6. Hotel Waterpark Resorts - Construction Report 2004; 32 Are Under Construction or Breaking Ground in 2004
  7. Upscale Restaurant Chain Institutes Cell Phone, Baseball Cap Etiquette Code
  8. Privately Held Hyatt Mulls Going Public, Growing by Acquisition
  9. Growing Number of Companies Drop Travel Agencies, Switching to Consumer Travel Web Sites
  10. The Power of Breakfast / Hotel Common Sense
  11. Transforming the Hotel Sales Organization; Alignment with the New Realities of Sales / Carol Verett
  12. Global Update: Who’s Where and Doing What / August  2004
  13. Market Metrix Announces Second Quarter 2004 Hospitality Index Results
  14. InterContinental On Track to Owning Just 20 Hotels; Asset Disposal Program Continues
  15. Interstate Hotels & Resorts Agrees to Manage 54 Hotels Owned by Sunstone Hotels and Its Affiliates Following Completion of Sunstone IPO
  16. Two Bidders Emerge for Vail Resorts; Might Dismantle the Company and Sell its Assets Piecemeal
  17. Hotel Success Hinges on Relationship Between Owner, Asset Manager, GM / Rick Swig
  18. Predictive Powers of Hotel Cycles / Jack Corgel
  19. Is Your Hotel's Web Site the Ultimate Distribution Machine? / Richard Zwicky
  20. The Private Investment Firm, Blackstone Group, Acquiring Prime Hospitality Corp. for Approximately $790 million
  21. Spa Service has One Key Flaw: it Ends the Moment a Guest Leaves the Spa to Return to His or Her Room
  22. Building Customer Loyalty Means Keeping the Business You Have / Hotel Common Sense
  23. The Morgans Hotel Group, Formerly Known as Ian Schrager Hotels, Completes $475 million Recapitalization
  24. Searching for Bookings? Optimize / Dr. Matthew Dunn
  25. Postponement of the IPO by REIT CNL Hotels a Big Surprise


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