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  Westin Grand Bohemian Recognized as the Number One
of 123 Westin Hotels for Overall Guest Satisfaction

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ORLANDO, FLA – January 21, 2004 – The scores are in!  The AAA four-diamond Westin Grand Bohemian has done it again!  Not only did this swank and luxurious hotel receive the 2002 “Best in Brand” award for Westin Hotels & Resorts in North America, the upper-upscale brand of Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT), but has received the highest and most respected award by receiving the “Westin 2003 Global GSI (Guest Satisfaction Index) Award!  This award is proudly given to the one hotel within the Westin brand that receives the highest scores for guest satisfaction involving every aspect of the guest experience.

The Starwood Corporate Survey is conducted by NFO WorldGroup, an independent research agency.  Surveys are collected both by mail and electronically from guests who have recently completed a stay at one of Westin’s 123 properties located throughout the world. Each qualifying hotel is required to receive a minimum of 150 guest responses per quarter with questions evaluating the service and facilities of the property, including the likelihood of returning to that particular hotel, recommending it to a friend, rating the overall experience and staying at another hotel within the brand.

According to Westin Senior Vice President Sue Brush, "This hotel has done an incredible job of satisfying our guests on a daily basis.  Their "repeat" performance is certainly indicative of the high caliber associates and the excellent training they receive at The Westin Grand Bohemian.  They are truly a role model for our other hotels."

"Being recognized as the number one Westin Hotel in the world in the category of overall guest satisfaction is an absolutely amazing honor and a testament to the passion, dedication and commitment that every team leader and grand performer possesses at The Westin Grand Bohemian,” stated Stuart Newmark, general manager of The Westin Grand Bohemian.

“Our mission statement is clearly stated: To Provide an Experience in Art, Music, Cuisine & Hospitality Which Will Forever Be Remembered.  Achieving world wide status as the "Best in Overall Guest Satisfaction” speaks volumes about how seriously we embrace our mission.  I am so proud of each and every member of our award-winning hotel. This is a very humbling experience," claims Newmark.

Located in the heart of downtown Orlando, The Westin Grand Bohemian, a Kessler Collection Property, has received numerous prestigious accolades since its opening, such as being named to Condé Nast Traveler’s 2003 Gold List, one of the “Top 500 Greatest Hotels in the World” by Travel & Leisure and the AAA Four-Diamond designation. Additional awards include “One of the Top 20 Best New Restaurants in Florida” by Florida Trend Magazine, “Best Power Lunch” by the Orlando Sentinel and “Best Hotel Restaurant” by Orlando Magazine.

The Westin Grand Bohemian Hotel, billed as “An Experience in Art and Music,” is designed with an elegant early 20th century European/Bohemian theme and it features 250 boutique style rooms including 36 signature suites.  The Westin Grand Bohemian showcases over 150 pieces of rare artwork from renowned artists such as Gustav Klimt, Egon Schiele, Larry Young, and David Wu-Ject Key.  In addition to the rare artwork, the hotel is also home to a very rare and expensive Imperial Grand Bösendorfer piano, one of only two in the world.  It was designed by Hans Hollein and it took nearly nine years to build.

Westin Hotels & Resorts, with more than 123 hotels and resorts in 30 countries and territories, is owned by Starwood Hotels & Resorts Worldwide, Inc. Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 740 properties in more than 80 countries and 105,000 employees at its owned and managed properties. 


 
Contact:
Mary C. Kenny
Corporate Director of Public Relations
The Kessler Collection
7380 Sand Lake Road, Suite 120
Orlando, FL 32819
(407) 996-9942
mary.kenny@kesslercollection.com
www.kesslercollection.com
www.starwood.com
www.grandbohemianhotel.com
Also See: The 250-room Westin Grand Bohemian Opens at Difficult time in Downtown Orlando / April 2001


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