High Speed Internet Access
|Bethel, CT and Nashville, TN – January 30, 2004
– The Courtyard Nashville Downtown installed a Merlot VROOMServiceTM
High Speed Internet Access (HSIA) solution in its hotel five months ago
and has not had a single customer complaint. According to hotel personnel,
offering this free amenity has satisfied guest demand and helped them gain
a competitive edge in the market.
“We are the only hotel in downtown Nashville that offers High Speed Internet Access free to our guests and it is proving to be a real advantage when competing for travelers’ business,” said Michael Bell, Director of Sales & Marketing for Courtyard Nashville Downtown. “HSIA has been included in Requests for Proposals (RFPs) from groups wanting to hold meetings and seminars in our hotel for some time but now we see it becoming much more of a deciding factor in their choice of location.
“Having said that, perhaps the thing that is most rewarding about our decision to install HSIA is that we have not had even one customer complaint about the Merlot service in five months,” Mr. Bell added.
Merlot VROOMService was installed at the Courtyard Nashville Downtown as a complete hybrid wired/wireless solution that includes wired access in all 192 guest rooms, eight meeting rooms and wireless access in the lobby area. The hotel also purchased Merlot’s 24/7 Help Desk Support service for guests. Since the Merlot service was installed in September, the guest take rates for HSIA have climbed steadily and average 20 to 25 percent a month.
“The Courtyard Nashville Downtown is a terrific
example of a hotel that has increased its guest loyalty and satisfaction
by offering a High Speed Internet Access solution that is easy to use and
highly reliable,” said Jose Colagrossi, Merlot Vice President of Worldwide
Sales. “The hotel has done a great job of marketing HSIA as a competitive
About The Courtyard Nashville Downtown
The Courtyard Nashville Downtown is ideal for your next business meeting or pleasure stay. Enjoy breakfast in the Courtyard Cafe and relax at the end of the day in the Currency Exchange Lounge with a refreshing beverage, light snack or dinner. Featuring 192 uniquely designed guest rooms with free high speed Internet access including Suites and Jacuzzi Rooms, a spacious exercise room, a whirlpool, valet parking and other amenities making this property the perfect choice for your downtown stay. Conveniently located in the heart of downtown Nashville within walking distance of 2nd Avenue Nightlife, unique restaurants, Historic Broadway, the Gaylord Entertainment Center, Coliseum, the Ryman Auditorium, the Nashville Convention Center, the Country Music Hall of Fame and other attractions.
About Merlot Communications
Merlot Communications, Inc., is a provider of turnkey communications infrastructure solutions that enable delivery of High Speed Internet Access (HSIA) to a variety of markets, including the Hospitality industry. Merlot solutions deliver high quality broadband communications services within buildings over virtually any wired infrastructure, from ordinary telephone wire to CAT -5 cable. Merlot also offers hotels full service Wi-Fi (802.11b) Internet access solutions. Merlot VROOMServiceTM HSIA is a total solution that advances a hotel’s communications infrastructure to generate increased revenue and improve guest satisfaction. Merlot delivers superior technology and system reliability, the most elegant user interface available and a proven business model that offers a fast ROI and long-term investment protection. Merlot is headquartered in Bethel, CT. For more information, visit www.merlotcom.com.
Merlot Communications, Inc.
VP of Marketing
4 Berkshire Boulevard
Bethel, Connecticut 06801
(203) 730-1791 ext. 309
|Also See:||Merlot Communications, Inc. and iFone, S.A de C.V, Today Announced a Partnership to Deliver Enhanced High Speed Internet Access Solutions to Strategic Markets in Mexico / January 2004|
|Renaissance Westchester Adds Additional Merlot VROOMService High Speed Internet Access as Hotel Continues to Record High Usage Rates / June 2003|
|STSN, Inc. and Merlot Communications, Inc. Announce Worldwide Strategic Partnership to Deliver Enhanced High Speed Internet Access Solutions to the Hospitality Market / June 2003|