Hotel Online Special Report

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SuiteSpeed Presents Audio Interview on Proactive
Support Services for Wireless HSIA
Featured on Hotel-Online’s One-on-One Segment; CEO Makes Connection 
Between Internet Access Success and Guest Loyalty

Louisville, CO (February 10, 2004) SuiteSpeed, a leading provider of wireless and wired Internet solutions for the hospitality industry, announces the availability of an online audio interview with CEO Michael Wasik.  The interview focuses on the need for proactive network monitoring and support of hotel high-speed Internet service to minimize outages and ensure guest user satisfaction. 
 
In the interview, Wasik discusses a variety of subjects pertaining to hotel high-speed Internet access (HSIA), including the need to focus on user satisfaction, the use of web-based control tools for hotels, and the higher level of service and support that can differentiate suppliers today.

To listen to the entire audio interview click on SuiteSpeed One-to-One interview.

According to Wireless Week magazine, the effort to bring more wireless business users online comes with a price: the need for more sophisticated customer care and support 


Michael Wasik
CEO/Founder
SuiteSpeed, Inc
services. 

"We're being driven by the hotel guest’s requirement for fast, reliable wireless Internet access without variation.  Hotels tell us that if a guest loses a connection, they can lose a repeat guest,” said Michael Wasik, president and CEO of SuiteSpeed.  "With SuiteScope preventive network monitoring, we identify and resolve problems before they impact the user.” 

SuiteScope monitors each hotel network from the SuiteSpeed Network Operations Center in Colorado. The system tracks network activity to identify problems with all network components including the ISP, SuiteLink Gateway, wireless access points, switches, and routers.  With SuiteScope, SuiteSpeed is able to identify and resolve network problems proactively for its hotel clients. 

If a potential problem is detected in the network, the issue is escalated to a SuiteSpeed engineer.  The engineer is able to remotely view, analyze and troubleshoot network components, minimizing potential downtime. SuiteSpeed estimates that the interruptions identified by the SuiteScope monitoring system can reduce network-related guest interruptions by up to 50%. 

About SuiteSpeed

SuiteSpeed, Inc. provides innovative wireless and wired Internet access solutions "without boundaries” for the hotel industry.  With a focus on incremental revenue generation and measurable ROI, SuiteSpeed offers a variety of solutions to fit the needs of the hotel guest and the hotel operator.  Through high performance systems, proven technology, and customer-focused solutions, SuiteSpeed helps improve the hotel guest experience and build hotel loyalty. SuiteSpeed’s customer brands include Marriott Courtyard, Holiday Inn, Best Western, Radisson, Embassy Suites, Days Inn, TownePlace Suites by Marriott, and Hampton Inn & Suites, as well as many boutique hotels. For more information, visit www.suitespeed.com or call 1-888-445-5118. 

SuiteSpeed is a trademark of SuiteSpeed, Inc.  All other names or brands are property of their respective owners.

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Contact

SuiteSpeed
David Shanks
Director of Business Development
SuiteSpeed, Inc.
888.445.5118
dshanks@suitespeed.com
www.suitespeed.com
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Katrina Pruitt-Andrews
KPA Marketing & Public Relations
301.604.7377
kpandrews@kpa-pr.com



 
Also See: SuiteSpeed Announces SuiteScope Proactive Network Monitoring for Hotel Internet Access / February 2004
Six Strategies to Maximize Hotel Revenue Through High-speed Internet Access / December 2003
Denver Hotel Chain Boosts Occupancy and Drives Incremental Revenue with High Performance Internet in All 700 Guest Rooms / November 2003
SuiteSpeed Showcases Wireless Internet Management Gateway at IH/M&RS in NY / November 2003
Magnolia Case Study Shows Increase in RevPAR and Occupancy with SuiteSpeed / May 2003
Hotels Show Success with SuiteSpeed’s Wireless High-Speed Internet Access / April 2002


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