|Columbus, OH (February 5, 2004) -- The stage was set; it was the awards
gala of Homestead Village Incorporated’s Annual General Manager’s Meeting,
held in Washington, DC, where Signature Founder and Chairman, Don Farrell,
presented an award to three General Managers of Homestead Studio Suites
for sustaining outstanding performance on Signature’s Phone Sales and Service
Training (PSST™) program for the year 2003.
Phil Liu, General Manager of the Homestead Studio Suites in Shelton, CT accepted the award on behalf of his employees, achieving a 97% on Signature’s training program. Tim Brinson, General Manager of the Homestead Studio Suites in Raleigh, NC and his staff achieved 94% and the management staff of the Homestead Studio Suites in Glendale, CO achieved 92%. Tim Brinson was also awarded General Manager of the Year by Homestead Village Incorporated.
Signature, located in Columbus, Ohio, is a leading provider of legendary training solutions to numerous industries and the largest hospitality training company in North America. Homestead Incorporated’s top performing hotels were chosen based on the average scores they received on monthly mystery shopping calls made to the individual hotel locations. Each shopping call is evaluated based on how much of the required criteria the front desk agent uses. Homestead hotels performing at an exceptional level for a period of one year were candidates for Signature’s award.
Homestead Village Incorporated has been a client of Signature for five years. In 1999, working with Homestead’s internal training staff, Signature trainers begin implementing customized versions of the Transient Edge™ or PSST™ programs in Homestead Studio Suites across the United States. Both of these programs drive sales and improve customer service at the front desk. Now, Signature provides on-going follow up training to all Homesteads by conducting monthly leadership telephone calls with the General Managers, placing mystery shopping telephone calls into each of the hotels which are graded based on an agreed upon criteria of phone skills and allows individual hotel employees to call in to Signature’s Coaching on Demand phone line to receive instant tips and pointers on improving their sales skills. In addition, Signature’s visionary web-based reporting by Statability® allows top-level, mid-level and line-level employees to hop on the Internet and hear their mystery shopping calls and see their grade 24 hours a day, seven days a week. Management can also access overall and regionalized company reporting and trends using Statability® reporting.
“We at Homestead consider Signature to be one of our most valued partners. There is no doubt that the training and support Signature provides allows us to maintain our position as the leading hotel company in the Lower Tier Extended Stay segment,” said David Weiss, VP of Revenue Management for Homestead Studio Suites.
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