|January 30, 2004 - At the beginning of 2003 American Hospitality Management
Company set a goal to increase efficiencies throughout the company and
its hotels by leveraging technology and the internet. “The new systems
have been fully integrated and have been used without problems for a full
month,” announced Kirby D. Payne, CHA, President.
The new systems include:
An internal website that contains operating policies and procedures (PAPs)
for the company’s staff at its various hotels. The password protected
site, which is fully searchable, includes both printable and web based
forms, cross references between PAPs, hyperlinks to suppliers and various
personnel functions. The site facilitates the dissemination of information
throughout the company and its hotels.
M3's AccKnowledge and InnQuire for daily accounting entry and operational
reporting for their managed and owned hotels. AccKnowledge, the hotel
specific accounting software, and InnQuire, the integrated, powerful data
mining tool enhance the company's ability to process accounting more efficiently
while being able to distribute statistical and financial information to
each of their hotels' staffs and owners on a more timely and cost effective
Terminal Servers with an abundance of software have been installed which
allow key hotel and support staff to access data and work from any location
when their own workstations and notebooks are not available to them.
The systems have enabled a number of employees to telecommute. Among
the software packages, primarily from Microsoft, adding efficiencies to
the company are: full usage of Exchange Server / Outlook for communication,
scheduling and follow-up; and, Project for managing hotel development and
remodeling. The systems also provide access for key vendors.
Training effectiveness and employee retention have been enhanced by integrating
the AH&LA’s Educational Institute’s Course Line, an on-line video and
hundreds of on-line courses which hotel staff can take advantage of 24-hours
a day from any location.
A web portal for accessing the various services was also established.
The portal also is a source of company news and information. In addition
the portal a number of hotel web sites were added or upgraded. Tied
to this effort is an ongoing effort to enhance search engine results and
cross links to various demand generators. For one of the hotels,
a fractional time share project, a password protected section where fractional
owners could access the association’s legal documents, financial statements
and reservation records, was implemented.
The company’s own website, American-Hospitality.com, was redesigned.
The new website contains more information on services, key employees, and
hotel experience while features include pages formatted for printing and
a downloadable brochure and links to more than 70 articles published by
the company’s officers.
The various systems allow American Hospitality Management Company to keep
company overhead to a minimum while providing enhanced support for its
various hotels and service for its clients.
A number of applications relating to Human Resources have been integrated
into the company’s other systems. These include ADP’s PayCheck and
E-Time, which American Hospitality Management Company has used for a number
of years. Additionally, Pre-Employment Credit and Criminal checks
are accessed through the new portal. And finally, relational data
bases have been built to maintain records on job applicants, current and
past employees. In the case of the employee data base, in addition
to the usual employee record data, training and certification records are
maintained in such a way as to provide the necessary follow-up data for
About American Hospitality Management Company
Hospitality Management Company is an independent management company, primarily
serving investors and lenders with mid-market limited and full service
hotels throughout the United States. Founded in 1988 by Kirby D.
Payne CHA, the 2002 Chair of the American Hotel & Lodging Association,
the primary objective of the company is to achieve each hotel owner’s unique
goals for a particular asset. Therefore it ties a significant portion
of its fees to those goals. The company has a unique way of guaranteeing
those results for its clients – a simple “without cause” cancellation provision
in all contracts. From its position as both an operator and an owner,
the company also provides litigation support and expert witness services.