Company, Speaks to Ryerson's School of Hospitality
and Tourism Management Alumni and Students
|TORONTO, ON, October 20, 2003 - In his keynote address to hospitality
and tourism students, Simon Cooper, president and chief operating officer
of Ritz-Carlton Hotel Company, stated that while the look of hotels may
be changing, what customers are expecting has not.
Cooper was in Toronto recently to speak at the Homecoming Brunch at Ryerson University in Toronto, on September 20, 2003. Organized by the Ryerson Hospitality Alumni Association (RHAA), the fourth annual event welcomed over 140 industry colleagues and hotel students from Ryerson and other local community colleges.
Cooper stated that with so many choices in the marketplace, guests still value service excellence and core basics such as a clean room. However, the hotel companies that distinguish themselves in the hearts and minds of customers are those whose employees serve "from the heart" to gain customer loyalty.
"Mr. Cooper delivered a message of optimism and excitement for students who have chosen an industry that has been significantly impacted by changing world events," says Paul Gardian, RHAA vice-president and organizer of the Homecoming Brunch. "We were delighted when Mr. Cooper accepted our invitation to address students not only from Ryerson but from other hotel schools within the GTA".
"The Homecoming Brunch has become a leading industry event, bringing together the Toronto hotel community and the ‘hoteliers of tomorrow,’" says Matt Butko, president, RHAA. Last year, the brunch featured industry leader Isadore Sharp, president and chief operating officer of Four Seasons Hotels.
About the Ryerson Hospitality Alumni Association
|Also See||The Ritz-Carlton Philosophy; Simon Cooper, President and COO, Discusses Evolution of the Brand / May 2002|
|Simon Cooper, a 30-year Veteran Hotelier, Named President and COO of Ritz-Carlton / Jan 2001|