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AAA Ratings Criteria |
E-mail: [email protected] |
Harry Nobles & Cheryl Thompson Griggs, October
2003
A recent report from PricewaterhouseCoopers contains some very welcome
news about renovation predictions for 2004. Based on the revenue
increases predicted for next year, the report forecasts a significant increase
in renovations by hotel owners and management companies.
The only item of potential concern to us is the mention of wall-mounted TV�s. AAA has a long established standard regarding the placement of televisions. A wall-mounted TV is considered acceptable only at the 1 Diamond rating. AAA�s detailed rating guidelines specify the TV be in an open armoire or on the credenza top at the 3 Diamond level. 4 and 5 Diamond ratings standards call for a closed armoire. It is very important to note that one physical shortcoming will rarely be the determining rating factor, but may become a contributing factor when combined with other deficiencies, physical or service related. The question to be resolved is how AAA will deal with this. Will AAA relax its standard on TV placement? Only time will tell if this potential concern becomes a reality. If your AAA rating is an important part of your property�s image and marketing strategy, we suggest careful consideration of any rating related points when planning your next renovation. Harry Nobles & Cheryl Griggs
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Harry Nobles Hospitality Consulting
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