FORT LAUDERDALE – July 2003 - Launching one of the most aggressive public workshop series in recent years, HSA International announced that the one-day program “How To Increase Front Desk Sales & Customer Service Skills” will be hosted in more than 40 cities throughout North America beginning in August and running through the end of the year. According to Sergio Buth, Director of Training and Development at HSA: “The material covered in this session has been designed to give front line employees in hotels the key building blocks they need to be more effective, especially considering how cleaver guests have gotten in seeking discounts and deals.”  Buth worked with other members of the company’s instructional design team to integrate hard-hitting and

Training & Support Products & Services For the Hospitality Industry

The upcoming sessions are being held in both primary and secondary cities, with new sites being added each week.  Some of those already scheduled include:
 

“This is going to be one of the most valuable, exciting and dynamic programs we’ve ever delivered,” said Buth.  “Participants are going to leave the workshop knowing how to better upsell, how to capture more walk-in business, and how to book more return reservations.”  Buth’s enthusiasm is partially fueled by the commitment of one of HSA’s top associates, and one of the country’s leading hospitality trainers, Gina McAndrew, to personally facilitate many of the events.

Mike Hampton, Ed.D. Chief Executive Officer of HSA indicated that plans are now underway to put together a similar rollout of the program in the Asia/Pacific region, as well as in Europe, Middle East and Africa.

About HSA International:

HSA International, founded in 1986, is a global provider of HR Development services, including training workshops, educational seminars, keynote addresses, consulting, online learning and related support products and resources for the hospitality industry.  HSA provides a broad range of programs in the disciplines of customer service, transient and group sales, revenue management, food & beverage, and management development.  Headquartered in Fort Lauderdale, HSA has affiliate offices in Singapore and Frankfurt.  Additional details are available by calling (954) 432-7301 in the United States or by visiting www.hsa.com.