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Ultimate Service Award for North America |
| NIAGARA FALLS, Ontario, March 25, 2003 � The
Sheraton Fallsview Hotel & Conference Centre has won the 2002 Ultimate
Service Award for North America. The winners of the Ultimate Service Award,
the first and only global award that recognizes front line staff and rewards
excellent service in the hotel industry, were announced at the International
Hotel Investment Forum held in Berlin in earlier this month. The Ultimate
Service Award is an independent initiative in partnership with CNN, American
Express, Taylor Nelson Sofres Hospitality and Leisure and Continental Airlines.
Backed by an advisory panel representing the world�s top global hoteliers,
the award was launched in October 2001 to acknowledge hotels and their
employees who go out of their way to ensure their customers� visits are
memorable and enjoyable.
From October 2000 to January 2003, business and leisure travelers from around the world were invited to vote on-line for the any hotel � city or resort, budget or luxury, large or small � that they believed offered exceptional levels of service. The Award covers nine territories and only one hotel in each region wins the award. The territories are: Africa, Asia, Europe, Australasia/Pacific, Caribbean/Central America, Indian Sub-continent, Middle East, North America, and South America. �This award acknowledges our unwavering commitment to our guests and we appreciate the honour,� says Tony Zappitelli, Owner and Director of Operations, Sheraton Fallsview Hotel & Conference Centre. �We value our guests and our team is dedicated to providing outstanding service and exceeding expectations.� The Sheraton Fallsview Hotel & Conference Centre celebrates and applauds the success of the Four Points by Sheraton Sydney, Australia and the Sheraton Addis, Addis Ababa, Ethiopia which also received the Ultimate Service Award for their particular regions. Located just 300 yards from the edge of the breathtaking and legendary Niagara Falls, the Four Diamond Sheraton Fallsview Hotel and Conference Centre is Niagara�s most prestigious and award-winning hotel. The Sheraton Fallsview offers 402 guestrooms and suites with unrivaled and completely unobstructed views, 32,000 square feet of meeting space with 25 meeting rooms and on-site parking. Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with more than 750 properties in more than 80 countries and 105,000 employees at its owned and managed properties. With internationally renowned brands, Starwood is a fully integrated owner, operator and franchisor of hotels and resorts including: St. Regis, The Luxury Collection, Sheraton, Westin, Four Points by Sheraton, W brands, as well as Starwood Vacation Ownership, Inc., one of the premier developers and operators of high quality vacation interval ownership resorts. For more information, please visit www.starwood.com. |
Contact:
| Sheraton Fallsview
www.fallsview.com |
| Also See | Niagara Falls: With Supply Comes Demand / The Canadian Lodging Outlook / May 2001 |
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