MEETINGScope is a new online survey tool that gives hotels immediate access to planner feedback in real time.  Properties receive pre-, mid- and post-meeting feedback from planners.  Plus, with this system, meeting planners have significant improvement in their feedback to hotels which helps ensure the success of their meetings.

“MEETINGScope’s interconnected profiling and feedback engines transform the hotel meeting experience into true partnerships between hotels and meeting planners,” said Mark Heymann, UniFocus chief executive officer, “This partnership flourishes as hotels make use of our real-time feedback system to gain new insights about their service delivery process.  These insights result in clearly defined and highly efficient strategies to satisfy the expectations of meeting planners.” 

In addition, the feedback provided by MEETINGScope creates significant competitive advantage through the competitive benchmarking information it provides, said Heymann.

“The information delivered by the MEETINGScope online survey system is so powerful that it will create a dramatic positive change in how hotels service their meeting business and interact with meeting planners,” Heymann added.

MEETINGScope also provides nationwide cross-organization benchmarking.  Using the new system, hotels can match meeting planner needs and expectations with personnel and facilities and gain actionable insights based on the property’s strengths and weaknesses.  

The new system also offers expandable customized corporate reporting and immediate access to key feedback at every stage of the meeting process.

UniFocus, a comprehensive performance management firm in the hospitality industry, offers full-service operational management analysis, systems, information and training to assist the hospitality industry in reaching optimum staff performance, guest satisfaction and asset value.