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John Q. Hammons Hotels Takes Home 11 Awards, 
Mr. John Q. Hammons Receives the �Connie� 
Award from Hilton Hotels Corporation
SPRINGFIELD, Mo. (April 15, 2002) � John Q. Hammons Hotels, Inc. (AMEX: JQH) proudly announces that several of the company�s properties and sales personnel recently were recognized as top performers in the Embassy Suites Hotels system of 168 properties.  John Q. Hammons Hotels secured 11 awards, the most of any hotel franchisee, during award ceremonies at two system-wide conferences held by Embassy Suites Hotels.  In addition, Mr. John Q. Hammons was the 2002 recipient of the prestigious �Connie� Award from Hilton Hotels Corporation. Springfield, Mo.-based John Q. Hammons Hotels is the nation�s leading independent builder, developer, owner and manager of upscale, full-service hotels, resorts and suites.

�Exceptional performance has always been our credo at John Q. Hammons Hotels, whether in relation to guest services, everyday operations, financial management or hotel brand,� said Mr. John. Q. Hammons, chairman and chief executive officer of John. Q. Hammons Hotels, Inc.  �The many honors bestowed on us by the Embassy Suites Hotels brand this year, and in years past, further validates that we are on track in fulfilling our �excellence� mission.� 

Six of John Q. Hammons Hotels� properties placed among the top 11 performers in the Embassy Suites Hotels system, including the #1 and #2 spots, and were recognized during ceremonies hosted by Embassy Suites Hotels during the recent Hilton Hotels Corporation Full-Service Brands Conference in San Francisco.  The following John Q. Hammons Hotels general managers and properties were highlighted for their impressive records of superior customer service -- tracked through the Embassy Suites Guest Satisfaction Rating System (GSRS) and quality assurance scores:  

  • #1, Lynnie Green, Embassy Suites Hotel Lincoln (at the University of Nebraska), Neb.
  • #2, Robert Kisabeth, Embassy Suites Hotel Charleston Airport/Convention Center, S.C.
  • #4, Bill Bretches, Embassy Suites Hotel Outdoor World Dallas/Fort Worth International Airport, Texas
  • #8, Patrick Wilson, Embassy Suites Hotel Greenville Golf Resort & Conference Center, S.C.
  • #10, Russ Smith, Embassy Suites Hotel Raleigh-Durham Airport (Raleigh Research Triangle Park Area), N.C.
  • #11, Jim Dodson, Embassy Suites Hotel Portland Airport, Ore.
 In addition, at the recent Embassy Suites Hotels Director of Sales (DOS) Conference in Anaheim, Calif., the following John Q. Hammons Hotels DOSs were recognized for exceptional sales efforts and results:
  • Kathy Naive, Embassy Suites Hotel Nashville South, Tenn.: �Stealing From the Competition,� $2 Million
  • Bryan Sullivan, Embassy Suites Hotel Lincoln (at the University of Nebraska), Neb.: �Best New Hotel Ramp Up�
  • Scott Tarwater, John Q. Hammons Hotels headquarters in Springfield, Mo.: �Best Promotion,� $6.5 Million 
  • Michele Tunis, Embassy Suites Hotel Greensboro/Piedmont Triad Airport, N.C.: �Best Year Over Year RevPAS Improvement� 
  • Becky Vealey, Embassy Suites Hotel Charleston, W.Va.: �Stealing Market Share,� $25,000
Approximately a third of John Q. Hammons Hotels� 56-property portfolio is comprised of Embassy Suites Hotels.  Publicly traded on the American Stock Exchange (AMEX: JQH), Springfield, Mo.-based John Q. Hammons Hotels, Inc. is the nation�s leading independent builder, developer, owner and manager of upscale full-service hotels, resorts and suites including: Embassy Suites, Renaissance, Marriott, Radisson, Crowne Plaza, Residence Inn, Homewood Suites, Holiday Inn and Hampton Inn & Suites brands.  With 56 hotels strategically located near demand generators, such as state capitals, universities, airports, corporate headquarters or office parks in secondary and tertiary markets, John Q. Hammons Hotels� properties are dominant in their markets.  
Contact:
Scott Tarwater
John Q. Hammons Hotels, Inc. 
417-864-4300
[email protected]
www.jqhhotels.com


Also See Signature Gets Results with Streamlined Customer Service Training Program for 53 Hotels in the John Q. Hammons Management Group / Signature, Inc. / Mar 2001 
Hotelier John Q. Hammons Honored as 2002 Missouri Sports Legend by Missouri Sports Hall of Fame / March 2002 


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