To an audience of more than 500 hospitality students and 50 Marriott managers from South Florida, Marriott gave a detailed account of the company’s roots and touched on the reasons why Marriott has been among the most successful hotel chains. 

“There are five important points to remember when dealing in the hospitality industry,” said Marriott. 
    
The first point is to never stop learning. According to Marriott, the Hospitality industry is always evolving.

Understanding the operational side, especially the food and beverage end, is yet another important point. Marriott acknowledges that for many hotels “ food and beverage” are probably the hardest part of the business. 

When it comes to management styles, Marriott believes that management by wandering around helps the employees as well as employers. 

“It is important to understand and see operations from the point of view of the employees as well as to take the time to understand and take care of their concerns,” said Marriott. 

Marriott ended the lecture with what he felt was the reason for the success of Marriott and the key to success for anyone, “Do something you like doing…enjoy your work.” 

Located at FIU-Biscayne Bay in North Miami, the FIU School of Hospitality Management is widely recognized by industry leaders as one of the nation's top-rated programs.