The project, which was started last September and completed in January, was beta tested in three of the Marriott Worldwide Reservation Centers in the US in February of this year.  After some minor content updates to the program it was recently rolled out to ten US reservation centers and three foreign reservation centers.  Approximately 1500 reservation sales agents are expected to complete this new computer based training program this year.

In addition to creating custom training programs such as the one recently completed for Marriott Worldwide Reservations, HotelTraining.com has also created proprietary training tutorials for WorldRes.com and SRS-WORLDHOTELS.  TRUST International of Winterpark FL has recently signed on to use a customized version of HotelTraining.com’s STAR (Sales Training for Agents in Reservations) Workshop for the agents in their US call center.

“The creation of custom training programs and tutorials was a logical step for us” said Jay Delerno, President of MacDel Inc., d/b/a HotelTraining.com. “Over the past two years we have received a number of inquiries from hotel software and hardware vendors that were seeking low cost, effective, yet timely training solutions they can use to educate hotel employees on how to utilize the products being installed in their clients’ hotels. Staff turnover is still a huge problem and Internet Based training offers vendors a cost effective, consistent, and constant training alternative. A company that wants to deliver their training over the Internet is no longer required to make large capital expenditures to acquire software, develop the training materials as well as hire a staff to address the on going issues of site hosting, maintenance of training materials and technical support.  We will do all of that for them.” 

HotelTraining.com currently provides custom training to over 15,000 hotels and nineteen Call Centers worldwide. Examples of custom training can be reviewed by contacting HotelTraining.com by e-mail or telephone.  A new training workshop for group sales will be introduced within the next 90 days.  A complimentary demo of the STAR Workshops, as well as information on the STAR Workshop money back GUARANTEE, are available at http://www.HotelTraining.com