Trog, a 25-year employee of the world�s largest hotel brand, has been instrumental in opening central reservation offices for Best Western around the world including sites in Wichita, Kan.; Frankfurt, Germany; Dublin, Ireland and Sydney, Australia.

Trog began her career with Best Western in 1976 as a reservation sales agent at the company�s Phoenix, Ariz.  headquarters.  Throughout her career with the company, Trog has held numerous positions such as lead sales agent, team supervisor, customer relations supervisor, supervisor of technical and reservations training and reservations manager.

In 1997, Trog received the Helmsman Award and has since been elected chairperson of the Phoenix Chapter of Goodwill Industries.

Stationed at Best Western International�s Wichita Consolidated Reservations Office, Matias has a unique position at the operations desk where colleagues describe him as a patient and friendly person. He helps staff with computing issues, shows them the right direction and handles busy phone lines.

Matias also maintains targeted telephone service levels using efficient staffing control and call volume distribution between Best Western�s three North American sites.  He constantly monitors volume and staffing trends and makes effective recommendations for call distribution or staffing changes.  

Matias has a leadership role within the operations team and his efforts directly contribute to the center�s success in meeting its goals. He ensures that new members are fully trained, arranges staff meetings, keeps management informed of issues affecting the operations area and initiates the use of additional scheduling reports that were not utilized before.
  
�We�re extremely proud of the contributions made by Ronda and Tim on a daily basis,� said Jim Evans, president and CEO for Best Western.  �Their long-time dedication to Best Western and phenomenal work ethic is a model for all of our employees to follow.�

Best Western International is the world�s largest hotel chain with more than 4,000 hotels in more than 80 countries and territories.  It is a membership association of independently owned and operated hotels that provides marketing, reservations and operational support to its member hotels.