Had a death in my family, and was in Memphis for the funeral. Upon checking in was given a room and key. Upon opening the room door my wife and I found the room was occupied. It must have been a regular thing with this hotel as all we got from the desk was "Bring your key back to the desk and we will give you another room." This could have been dangerous. Upon calling the manager all I got was "Well I will have to check who the desk person was." Who cares who the desk person was? This is semply wrong and I will make an effort to find another Hotel chain, on my next need for lodging. Charles G. Norton
Received on Mon May 7 20:54:53 2007