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Telecommunications Management - teleProfit© a breakthrough telecommunications system optimization program. is designed to transform the telephone business of hotels through a collaborative effort with the hotel staff. With teleProfit© Performance Restoration program, hotels are insured they are getting the most out of their telephone department. and given the opportunity to make an impact on future revenues, profits and guest service levels. teleProfit© also offers an Advanced Solutions program, including monthly management service, a rigorous daily revenue evaluation, technical problem resolution and telecom equipment and services purchasing. teleProfit© expertise can transform a mediocre telephone department into a high-performance telephone business producing 10-80% more profit.
Hotel Operations Management - FOCUS© is an Enterprise Decision Information System (EDIS) that causes managers to transform their business practices and methodologies from a command-and-control approach to an approach that uncovers and encourages innovative practices and thinking in their business to produce breakthrough results. FOCUS© gives owners and managers in the hotel business a powerful tool to determine where profits are at all times, and interfaces with G/L and A/P accounting systems, payroll processors like ADP, and individual property management systems like Encore. Operations and financial information is presented faster and more accurately to management for all of their hotels, with minimum time required for analysis. Overall, operations managers become more effective at identifying weaknesses in their operations, and general managers become more effective at producing breakthrough results.
teleProfit© is a breakthrough telecommunications system optimization and management program designed by Telman© and it's hotel management company partners. teleProfit©, a 24-month program, is designed to transform the telephone business of hotels through a collaborative effort with the hotel staff and take advantage of the opportunities available as a result of technological developments in the telecommunications and hotel industries. teleProfit© Performance Restoration includes:
We effectively make hotel telecommunications systems work the way they were designed to work when you installed them. For your bottom line. Telephone systems are one of the most unpredictable basic features of a hotel. Over time they diminish in their ability to do the job you originally bought them to do. Is it really the system that stops performing? No. It's the way people manage the systems performance. You could say "too many cooks spoil the soup."
Without being able to collect, analyze, and comprehend the right information from a hotel telephone business, it is difficult to know whether a hotel is getting the most out of their system and even more difficult to make a future impact on revenue, profits and guest service levels.
Using teleProfit's© telecommunications expertise, hotels are provided quick analysis of where gaps in performance are. Effective solutions are designed to reduce the gap and impact profit immediately.
teleProfit's© starts by examining all aspects of your hotel¹s telecommunications operations and telephone systems. We uncover and analyze the areas that need to be re-designed. We find the problems that have been overlooked that transform a mediocre telephone department into a high-performance telephone business producing anywhere from 10-80% more profit.
Evaluations and Recommendations-- A snapshot analysis of your current telecom situation is performed to determine opportunities for improvement in profitability. Problem areas are identified, and recommended solutions are provided. Some of the key activities performed during this evaluation are:
On-site property visits, including meeting with GM and key staff
Telman's© philosophy is to bring about a balance, through measurement, of all the revenue generating features of a hotel telephone business, and then manage the system performance through rigorous evaluation of key leading indicators. We monitor and review your P&L's on a monthly basis to ensure you are making the most amount of profit with the least amount of expense.
teleProfit's© Bill Review service ensures that you pay only for the services and equipment you have contracted for and use, and that you are billed at the appropriate rate. We administer this process through the payment of appropriate refunds and credits.
With just one call, hotel employees have immediate access to years of problem-solving experience, and professional guidance on how to solve their problem in the most cost-effective way. In a multi-vendor marketplace, such as the hotel industry, hotel managers can often find themselves overwhelmed, needing someone to point them in the right direction. Help Desk Support has the best knowledge of where to go to make sure the right service provider addresses the right issues.
Advanced Soultions
Revenue Management
revenueWise© -- A proprietary
"mining" tool that automates the important daily monitoring, reporting
and process analysis of the telephone business of a hotel. We use revenue
data from daily telephone operations and
monitor usage and revenue. We apply it against known statistical information
to benchmark each client¹s operations and determine when there is
a problem that will reduce performance of the business and/or result in
poor service to the guest.
revenueWise© is the only service in the hotel industry that measures the impact of these factors daily and provides an immediate notice when revenues are not performing to specified standards ‹ the gap. This insures hotels the opportunity to alter the course of their revenue results before the end of the month.
Buying Telecommunications Equipment
Obtaining the right telecommunications technology at the right price is a complicated project. Even with the best of intentions anyone can end up paying too much or buying technology that will not produce the intended outcome. Without a resident expert, it is easy for hotel managers to justify purchasing the cheapest product on the market, regardless of it's ability to meet the defined needs. Telman's© expertise ensures that hotels acquire the right product, at the right price, in the shortest time.
Procurement -- With Telman's© total procurement program, client's buy equipment at the manufacturer's cost -- no unidentified mark-up, no hidden costs .
Telman© also shows clients a way to save money by eliminating the
often-purchased and little-used additional warranty. At one time telephone
equipment and the computers that ran them were as reliable as the Pony
Express. Back then you could expect to have problems with your system because
they were built with a high degree of unreliability. When you bought a
telephone system you made sure that, (1) there was an adequate warranty,
and (2) you could buy a maintenance contract to insure that problems after
the first year were covered. Today, telephone systems are built so solidly
and so reliably that often the manufacturer will extend warranties to their
best dealers far beyond the first year. The risks of buying a telephone
system are dramatically reduced, or simply
don't exist. The bottom-line? There may be no need for hotels in the
future to spend extra money on an additional warranty or maintenance contract.
Technical Support
teleConcierge© - They call us the Problem Solvers. Technical intervention. When the problem is getting in the way of operating the hotel and hotel employees are not capable of resolving technical and operational issues between vendors, obtaining the proper level of service, or finding the best resources. Telman© acts as the manager's advocate.
Even the best intentioned vendors can have trouble resolving a problem
with another vendor. Guests may be dissatisfied with the level of service
they are receiving - Sometimes even the best equipment doesn't work as
promised. Who do you call? teleConcierge© is designed to put
all of Telman's© best resources to work to get to the problem fast
and get it fixed - now. Give Telman© the problems and we fully resolve
them, including finding the right people to fix the right problem, the
first time out. Whether it's your vendor or someone from our
own resource pool it's all handled with just one phone call to Telman©.
We take on the hard problems of operating a telephone business.
Guest Technology Planning & Design
In setting themselves up to do business, hotel chains have to decide
who their customer is, what part of the market they are going to service
and to what extent they are going to service them. This is when a distinction
like limited service vs. full service gets defined. Once this is determined,
Telman© is the partner who designs the technology to support this
vision.
Too often, technology issues are decided outside of this definition, based on what's "hot" or "in" at the moment, or what can be purchased at the cheapest price. At Telman©, we have a different perspective. We believe that the decision that defines a hotel chains' niche in the market place should determine the technology structure that supports it.
Telman© partners with clients to design what technology is required to satisfy guests' requirements, and how the hotel can use this as a competitive advantage and make a profit providing this technology.
Future Systems Design
Telman© partners with hotels to design how telecommunications
technology supports their overall business objectives and strategy in the
marketplace. In designing this plan, Telman© will work with key people
in an organization to understand current business practices, define what's
critical and eliminate what's not, and design a master plan for telecommunications
technology. Instead of business practices that are determined by technology,
the end result is technology that supports effective business practices
and productivity.
FOCUS© is an Enterprise Decision Information System (EDIS)
that causes managers to transform their business practices and methodologies
from a command-and-control approach to an approach that uncovers and encourages
innovative practices and thinking in their business to produce breakthrough
results. FOCUS© consists of two basic software suites:
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| Property Level Profitability Suite
Corporate Level EIS Suite
Executive Information Systems Modules Integration |
Property Level Profitability Suite
Our property level profitability suite gives managers access to
their latest management data available. The suite contains modules focusing
on Revenue Management, Budget Management, Labor Management, and Profit
Management, and includes remote A/P entry.
This suite of software modules replaces budget spreadsheets, time and attendance systems, night audit spreadsheets, and profit forecasting tools. And, by integrating all of these components together, GM's can see where profit stands at any time throughout the accounting period.
Revenue FOCUS©: Tracks all daily revenue, statistics, deposits, market mix, and rate variance data. This system allows manager to analyze daily information for trends, accounting accuracy, allowances, and revenue opportunities.
PMS interfaces are available that pull the appropriate data directly
from the PMS into the Revenue Management system. This data is then used
to produce the income journal for the central office G/L system, providing
increased consistency and accuracy and making the job of quickly producing
financial
statements possible.
Budget FOCUS©: Allows GM's to produce line-item budgets for profit centers. The software can be configured to default cost accounts to a % of revenue, POR (Per Occupied Rooms), straight monthly amounts, or specialty periods like 4-4-5. An unlimited number of budgets can be saved for any year, and the system can be used to produce multi-year proformas or even 90 day forecasts.
Labor FOCUS©: From swiping a timecard on a time clock to measuring your payroll performance against staffing guidelines, our labor management system tracks the largest controllable expense in a hotel -- payroll. We start by helping our clients determine the appropriate labor standards for each of their hotels. These labor standards are then used to match against the actual payroll from the time-clocks. The added benefit of a time-clock interface saves administrative time and increases accuracy of the rounding for your systems.
By linking into our forecast module, each department head can see how many hours are needed on a daily basis to meet their labor standards. We also integrate our payroll data directly into ADP's software for their processing, providing additional time savings and improving accuracy.
Profit FOCUS©: Our Profit Management module is a combination mini-P&L system and revenue and cost forecast tool for GM's. At any time throughout the month, the system can provide a snap-shot of the current financial situation and a forecast through the remainder of the month. Revenues will be estimated, probable payroll expenses will be included, monthly recurring expenses will be accounted for, and potential inventory adjustments will be made.
This information is then put together in a consolidated P&L format, where it is compared to the active budget and prior year data. Because we also interface with the Corporate Office G/L and A/P systems, the system literally produces financials as if the period was ending on the date the information is requested.
What does all of this interfacing mean? It means that GM's can pull
up a screen and see how yesterday's time-clock punches, sales, and invoices
compare against the budget, instantaneously. Since our Revenue Management
system integrates with our Labor Management system, the labor standards
criteria
automatically flows into the analysis module.
Remote A/P entry: There are two basic methods for handling A/P. Our property level suite supports both of these basic methods, and integrates into most Accounting packages (Great Plains, AccPac, etc.):
For those companies who want hotels to enter A/P data remotely, we have developed a module that manages that process and allows the hotels to transmit the data to the corporate office for payment.
For companies who process A/P centrally, either A/P enters the data or the properties dial in on a remote-access server and enter data on-line. In either case, we can send the A/P data back to the properties so that they can see the actual invoices hitting their P&L and confirm payment status.
Corporate Level EIS Suite
Our Corporate Level EIS Suite was designed to do three things:
Payroll EIS: Our Payroll EIS integrates the download from ADP, the daily sales transmitted from the properties, and the established labor standards to produce a comprehensive Labor Analysis. We display the entire portfolio of hotels, highlighting in red those which require attention.
Rate Management EIS: Our Rate Management EIS focuses on the difference between actual revenue and potential revenue. By comparing against rack rates, this module allows for the reporting of company-wide revenue maximization. By focusing on the discounting, in addition to prior year increases, higher ADR's can be achieved.
Revenue Management EIS: This allows anyone
in the corporate office to view daily sales and market mix, and deposit
information for any hotel in the portfolio. By selecting date ranges, the
user can compare hotels
against each other either by brand, region, or regional director.
This system is also used by Accounting to produce the income journal
that can be interfaced into the General Ledger. Since the property-level
Revenue Manager forces the properties to balance every day, the data in
the corporate office is ready to import into the ledger. If there is
a question about a particular day, that day can be printed out for the
audit report. Accounting can even use this system to look at the daily
deposits (cash and credit cards) so that they can reconcile them directly
to the bank statements.
Profit and Flow-thru EIS: Our Profit EIS pulls in all of the profitability forecasts from the properties and displays them in an EIS format. The corporate office can drill-down into the profit report so they can see the actual G/L entries and forecast items that make up each profit center's lines.
The system compares all of the new revenues of a hotel to the GOP (Gross
Operating Profit) variance. By applying a ratio to the two numbers we come
up with a flow-thru percentage, making it clear how much
money is being left on the table.
Corporate Office Budget EIS: This system allows for the corporate office personnel to view and modify the budgets the properties have transmitted. It also allows the corporate office to budget for items below GOP down to Cash Flow. This system allows for all budgeting to occur without running the risk of data being overwritten, as is common with spreadsheet based budgeting systems.
This system allows for the same recap, detail, and trends reports as the property version, and interfaces directly into the General Ledger, ensuring accuracy in the P&L statements.
Integration: We have a strong relationship with ADP and have developed a customized download with them to automatically produce the payroll journal entries and flow into our Payroll EIS (Executive Information System).
We also develop interfaces for most major accounting systems (Great Plains, AccPac, Platinum, Solomon, MAS 90, Macola, etc.), allowing GM's access to this information on an on-demand basis. The standard interfaces we have designed with most accounting systems are: