Bottom Line Results

Why should you do business with Telman? What difference could Telman make in your Company." There's no better way to measure a company's value than to look at the bottom line results they have produced.

Here's a look at three Telman clients -  their issues, the actions we took and the results we produced for them. Perhaps this gives you some idea of the value we can add to your company and the tangible impact we can have on your bot-tom line.

Case Study # 1001

Client Description:

Issues Identified: Actions Taken: Telman was given total responsibilites for all telecom issues and decisions. To correct the issues identified, we installed additional analog cards, changed all dedicated credit card lines to PBX extensions, moved certain modem lines to extensions and removed the operator service provider and replaced it with the AT&T operator service program. We worked with PBX operators to determine the nature of problems and correct them rather than automatically dispatching the vendor. We also set up a program (with the accounting clerk responsible for billing banquet groups) to charge guests for adding lines.

Benefits Produced: Telman saved the hotel $600 monthly on their telecom bill. The improvements in equipment and the change in operator service provider eliminated guest complaints. Monthly vendor invoices were reduced by 75% by eliminating calls that were not truly vendor problems. And, revenue was increased within the banquet department by charging each group requesting additional phone lines a nominal charge for the work completed.

Case Study # 1002

Client Description:

Issues Identified: Actions Taken: Telman placed this hotel's long distance service with a spe-cial, low cost provider, and coordinated the installation of an operator service provider. We also researched, located and negotiated with a local vendor to maintain their equipment. And, we installed a new Call Accounting System with correct rates and surcharges.

Benefits Produced: Telman lowered the hotel's long distance costs, creating better service for guests. The 0+ commissions were increased from $0 to a monthly average of $200. The PBX equipment is now operating correctly, with no guest complaints. And. Telman turned the hotel's telephone department (previously operating at a loss) into a viable telephone business averaging $1,200 a month.

Case Study # 1003

Client Description

Issues Identified: Actions Taken: Telman reorganized the property's trunking, eliminating five trunks. We switched the property to a new long distance service, and coordinated the installation of an operator service provider. We also installed a new Call Accounting System, and negotiated with maintenance vendors for better service and pricing.

Benefits Produced: Actions taken by Telman lowered the property's local Bell costs by $200 a month, and created commissions of $200 or more each month from the 0+ service. Negotiations with vendors resulted in better maintenance response. In less than six months, there was an increase in revenue to an average of $0.72 per occupied room, up from $0.21.

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For Additional Information Contact the Firm at:

520 Post Oak Blvd., #100 Houston, TX 77027
email Dan Prosser: dprosser@telman.com 
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