Bottom Line Results
Why should you do business with Telman? What difference could Telman
make in your Company." There's no better way to measure a company's value
than to look at the bottom line results they have produced.
Here's a look at three Telman clients - their issues, the actions
we took and the results we produced for them. Perhaps this gives you some
idea of the value we can add to your company and the tangible impact we
can have on your bot-tom line.
Case Study # 1001
Client Description:
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Type: Full Service Hotel
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Size: 240 Rooms
Issues Identified:
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Too many Private Lines
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Poor 0+ service
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Only one contact responsible for all telecom issues
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Too many vendors involved in phone problems, and issues not resolved
Actions Taken: Telman was given total responsibilites for all telecom
issues and decisions. To correct the issues identified, we installed additional
analog cards, changed all dedicated credit card lines to PBX extensions,
moved certain modem lines to extensions and removed the operator service
provider and replaced it with the AT&T operator service program. We
worked with PBX operators to determine the nature of problems and correct
them rather than automatically dispatching the vendor. We also set up a
program (with the accounting clerk responsible for billing banquet groups)
to charge guests for adding lines.
Benefits Produced: Telman saved the hotel $600 monthly on their
telecom bill. The improvements in equipment and the change in operator
service provider eliminated guest complaints. Monthly vendor invoices were
reduced by 75% by eliminating calls that were not truly vendor problems.
And, revenue was increased within the banquet department by charging each
group requesting additional phone lines a nominal charge for the work completed.
Case Study # 1002
Client Description:
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Type: Limited Service Hotel
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Size: 134 Rooms
Issues Identified:
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High Long Distance Costs
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No 0+ commissions
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No maintenance vendor
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Many minor telecom problems
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Little or no profit from telephone department
Actions Taken: Telman placed this hotel's long distance service
with a spe-cial, low cost provider, and coordinated the installation of
an operator service provider. We also researched, located and negotiated
with a local vendor to maintain their equipment. And, we installed a new
Call Accounting System with correct rates and surcharges.
Benefits Produced: Telman lowered the hotel's long distance costs,
creating better service for guests. The 0+ commissions were increased from
$0 to a monthly average of $200. The PBX equipment is now operating correctly,
with no guest complaints. And. Telman turned the hotel's telephone department
(previously operating at a loss) into a viable telephone business averaging
$1,200 a month.
Case Study # 1003
Client Description
-
Type: Full Service Hotel
-
Size: 206 Rooms
Issues Identified:
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High long distance costs
-
Property using too many trunks
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No 0+ commissions
-
Poor coordination with maintenance vendor
-
High maintenance costs
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Operated at a loss evey month
Actions Taken: Telman reorganized the property's trunking, eliminating
five trunks. We switched the property to a new long distance service, and
coordinated the installation of an operator service provider. We also installed
a new Call Accounting System, and negotiated with maintenance vendors for
better service and pricing.
Benefits Produced: Actions taken by Telman lowered the property's
local Bell costs by $200 a month, and created commissions of $200 or more
each month from the 0+ service. Negotiations with vendors resulted in better
maintenance response. In less than six months, there was an increase in
revenue to an average of $0.72 per occupied room, up from $0.21.
----
For Additional Information Contact the Firm at:
520 Post Oak Blvd., #100 Houston, TX 77027
email Dan Prosser: dprosser@telman.com
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